NUMBER OF GUESTS
• The number of guests must not exceed the number of guests shown on your confirmation.
• Any increase in numbers must be agreed in advance and may incur an additional fee.

ARRIVAL AND DEPARTURE
• Check-in is available from 3pm on the day of arrival, and check-out time is 10am on the day of departure. We will do all possible to accommodate requests for extended times, subject to availability. Keys will be available at the property upon arrival. We will email all the check in details the day before arrival.

PAYMENT
• Payments may be paid by credit card or bank transfer. Full Payment is required at time of booking.
• A Security deposit of $600.00 - $800.00 is payable upon check-in, to be refunded within 2 working days of your departure, subject to our terms and conditions. The Security deposit will not be required if your booking is made by credit card. We will pre-authorise the amount on your card.
CANCELLATION
• Cancellations must be made in writing by the guest who made the booking.
• Full refund for cancellations made within 48 hours of booking if the check-in date is at least 30 days away. 50% refund for cancellations made at least 14 days before check-in. No refunds for cancellations made within 14 days of check-in.
TRAVEL INSURANCE

• We strongly recommend you purchase Travel insurance at the time of your booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event of your travel is cancelled, loss or damage to personal baggage and loss of money and medical expenses.

CHANGES
• The booking is made in good faith and maybe subject to change. We cannot accept responsibility for action taken by the property owner of the properties outside our control. However, reasonable endeavour will be made to offer alternative accommodation, should this occur.

NON-SMOKING
• For the comfort of all our guests, all properties are a non-smoking properties. We appreciate your understanding.

ANIMALS AND PETS
• Pets are not allowed, except at Bay Beach House, please contact us at info@escapetobyronbay.com to confirm.

NOISE
• Noise/functions/parties – excessive noise and functions are not permitted as they can cause disruption to neighbours.
• A security company may be called to investigate complaints of excessive noise or anti-social behaviour incurring up to $200.00 charge for call out, which is taken from the security deposit.
• After one warning guests may be evicted from the premises by security.

DAMAGES AND EXTRA CLEANING
• Any breakages, damage and lost items must be paid for by guests. In the event of this happening, it is asked for the guest to report it is as soon as possible. We request that you kindly leave the property as you found it (including washing dishes and removal of rubbish and BBQ cleaned), to avoid extra cleaning charges.
• Any charges applicable for the above will be charged to your credit card or deducted from the security deposit.
• Loss of keys attracts a $50.00 charge and a $25.00 call out fee if they are misplaced.

PERSONAL PROPERTY
• No responsibility will be taken for the guest’s personal property, so please take care. You are using our property at your own risk. Neither we nor the owner of the property will be held responsible for any injuries that occur at the property of for any lost or stolen items.